The whole thing would have been completely impossible for me. It’s been a long haul but now we have the right result, thanks to you. The fright is over.I am so grateful to you for handling all this. P32 information, so you can pay HMRC on time.List of net payments to be made to employees.We offer a complete Payroll service, weekly, four weekly or calendar monthly: Handling your payroll might give you more time to focus on your business priorities. We pride ourselves on producing your payroll in a timely manner, keeping up-to-date on legislation and, using Sage payroll, we are RTI compliant. As part of the payroll process, we set up and administer your workplace pension as part of the payroll process and assess your employees at each payroll run. Outsourcing your payroll can be a very cost effective solution and we operate a professional payroll service, from timesheet to payslip and can also handle the payments to your employees, if required. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.Payroll can be a time consuming aspect of your business. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. The order in which the route stops appear is a little confusing to program at first. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients.
It provides excellent proof of delivery and has streamlined back and office procedure considerably. We no longer rely on memory/paper trail to get the job done. It easily organizes all of our jobs so that nothing gets missed. We talk almost daily about how much this program/features have helped our business. The guys and Technical Support are invaluable and I can’t say enough things about their promptness, knowledge, and the courteousness and willingness to help figure out a problem and provide a solution. They answer pretty much right away and are able to help in real time, emails are also responded to within 24 hours. Customer service/technical support is amazing. There are so many detailed functions of the program that we use daily. The efficiency has increased as well as reducing a lot of tedious office work that is now unnecessary. Overall I wish we would’ve implemented this program sooner. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game.
I can generally easily learn most software programs, so I am not computer illiterate. They make everything sound simple and it is not. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. Their customer service lacks in following up with things they need to get back to you on. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. The web portal is nice and the drive mobile app is also user well done.
After 5 months of trying to get this system functioning we had to abandon it
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